Frequently Asked Questions (FAQ)
What does Xevlino sell?
Xevlino offers a focused selection of modern home décor, home accessories, lighting, textiles, decorative accents, and practical storage pieces.
When will my order be processed?
Orders are normally processed within 1–3 business days, excluding weekends and U.S. public holidays.
How long does shipping take?
Estimated transit time is 3–8 business days after processing. Total estimated delivery is generally 4–11 business days from the order date. Delays may occur because of severe weather, holidays, carrier disruptions, remote destinations, or address issues.
How can I track my order?
When tracking becomes available, it will be sent to the email address used at checkout. You can also use the Track Order link on xevlino.com with your order or tracking information.
What is your return policy?
Eligible unused items may be returned within 30 days after delivery. Items must be in the condition received and include the original packaging and proof of purchase.
How do I request a return?
Email support@xevlino.com within 30 days after delivery and include your order number, the item, and the reason for return. Wait for authorization before shipping a return.
Who pays return shipping?
For returns unrelated to product quality, the customer is responsible for return shipping. If an item is damaged, incorrect, or has a verified quality issue, Xevlino will provide a prepaid return shipping label.
How long do refunds take?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. Financial institutions may require additional processing time.
What if my item arrives damaged?
Contact us within 7 days after delivery. Include your order number and clear photos of the item and packaging so we can review the issue.
What if I receive the wrong item?
Email us with your order number and photos of the item received. After verification, we will provide instructions and a prepaid return label when a return is required.
How can I contact customer support?
Contact Information
HOLMES NEXORA CLOUDWARE LLC
6801 DIXIE HWY
LOUISVILLE, KY 40258
USA
Email: support@xevlino.com
Phone: +1 267-584-7218
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET).