Shipping policy

Last updated: August 17, 2026

Shipping Area

Xevlino currently ships to eligible addresses within the United States. Available destinations and final shipping charges, if any, are shown during checkout before payment.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and U.S. public holidays. Orders placed after the daily processing cutoff begin processing on the next business day.

Estimated Delivery

Estimated transit time is 3–8 business days after processing. Total estimated delivery is generally 4–11 business days from the order date. These estimates are not guarantees and may be affected by severe weather, holidays, carrier disruptions, remote destinations, or address issues.

Shipping Cost

Standard U.S. shipping is free on orders over $75. For orders below the threshold, any shipping charge is displayed at checkout before the order is submitted.

Tracking

When tracking becomes available, it will be sent to the email address used at checkout. Customers may also use the Track Order link on xevlino.com. Tracking can take up to 48 hours to update after dispatch.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an address needs correction. We cannot guarantee changes after an order enters fulfillment.

Lost, Delayed, or Damaged Packages

If tracking shows no movement for an extended period, a package is marked delivered but cannot be located, or an item arrives damaged, email support@xevlino.com with your order number. For damaged deliveries, include photos of the product and packaging.

Sales Tax

Applicable sales tax is calculated during checkout based on the delivery destination and governing tax rules.

Contact Information

HOLMES NEXORA CLOUDWARE LLC
6801 DIXIE HWY
LOUISVILLE, KY 40258
USA

Email: support@xevlino.com
Phone: +1 267-584-7218
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET).