Refund policy

Last updated: August 17, 2026

30-Day Return Window

You may request a return within 30 days after delivery. Items must be unused, in the condition received, and returned with original packaging and proof of purchase.

How to Request a Return

Email support@xevlino.com within 30 days after delivery and include your order number, the item, and the reason for return. Approved returns must be sent to:

HOLMES NEXORA CLOUDWARE LLC
6801 DIXIE HWY
LOUISVILLE, KY 40258
USA

Returns sent without prior authorization may not be accepted.

Return Shipping

For returns that are not related to product quality, the customer is responsible for return shipping costs. If an item is damaged, incorrect, or has a verified quality issue, Xevlino will provide a prepaid return shipping label.

Damaged or Incorrect Items

Inspect your order after delivery. Contact us within 7 days if an item is damaged, defective, or incorrect, and include clear photos of the item and packaging so we can evaluate the issue.

Non-Returnable Items

Gift cards, final-sale items, personalized items, and products that have been used, altered, damaged after delivery, or returned without required packaging may not be eligible for return. We do not accept returns on items prohibited from return by applicable health or safety rules.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a new order after the return is approved.

Refunds

After an approved return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may require additional processing time.

Contact Information

HOLMES NEXORA CLOUDWARE LLC
6801 DIXIE HWY
LOUISVILLE, KY 40258
USA

Email: support@xevlino.com
Phone: +1 267-584-7218
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET).