Refund Policy

Last updated: August 13, 2026

30-Day Return Window

You may request a return within 30 days after delivery. To be eligible, the item must be unused, in the condition received, and returned with original packaging and included components.

Return Authorization

Returns must be authorized before shipment. Items sent back without authorization may not be accepted. Return instructions and the applicable return destination will be provided after approval.

Non-Returnable Items

Personalized items, final-sale items, gift cards, used items, and products damaged through misuse are not eligible unless required by law. For hygiene and safety reasons, certain opened goods may not be returnable.

Damaged or Incorrect Items

Inspect your order upon arrival. Report damaged, defective, or incorrect items within 7 days of delivery and include clear photos of the product and packaging.

Return Shipping

If a return results from our error or a verified defect, we will provide a resolution and cover reasonable return shipping. For preference-based returns, the customer is responsible for return shipping unless otherwise required by law.

Refunds

Approved refunds are issued to the original payment method after the return is inspected. Processing normally takes 5–10 business days after approval, though your financial institution may require additional time. Original shipping charges are non-refundable unless the return results from our error.

Cancellations

Cancellation requests are not guaranteed once fulfillment begins.

Merchant

HOLMES NEXORA CLOUDWARE LLC
6801 DIXIE HWY, LOUISVILLE, KY 40258